# Payment statuses ## Waiting Usually the status is immediately changed to successful or erroneous, but in case the user has not completed the payment, left the 3DS stage, form or other, the status may remain for a certain period of time. This usually lasts for 24 hours, after which the timeout ends. At this point the payment can still take the status "Paid" if the customer completes the payment. In some situations, the wait lasts longer, but payments that have been pending for more than 24 hours almost always go into error. ## Paid The payment was successful. ## Error Status is final, there may be many reasons, contact support. ## Cancelled Most often it is assigned when the payment is not completed in the timeout we specified *(e.g., left the payment page or widget, 3DS code is incorrect or not entered, etc.).* ## Rejected This status occurs when an erroneous response to our "Check" request is sent to your payment processor URL. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://tegro.gitbook.io/en/tegro-money/background-information/payment-statuses.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.